A summary of design & development activity and KPIs for the OpCo product team in November 2024.
Development
Our focus in November was getting ready for the v3 launch scheduled for December. This primarily involved getting the add and remove liquidity flows working with all the new v3 pool types (weighted, stable, boosted & nested). The secondary focus was the new landing page which required more frontend dev attention than we anticipated due to our designer leaving for paternity leave earlier than expected.
In mid-November two of our team were at Devcon (Bangkok) so focussed v3 work was limited.
In addition to work on the Zen (v3) UI, we have continued maintenance and deprecation work on the v2 app.
55 PRs were merged on the frontend monorepo in November. For a more detailed breakdown of work done, browse our merged PRs.
Design
Our designer has been out on paternity leave in November.
KPIs
NPS
Our NPS score from submissions in November was 75.
Taken from this article about what makes a good NPS score: “If your NPS is higher than 30, that would indicate that your company is doing great and has far more happy customers than unhappy ones.”.
The above image shows how our NPS score has changed over the last 3 months. As can be seen in the general trend chart above, our NPS score has been consistently above 60 since we launched the new app.
We also have an issue where our new UI component library blocks users from providing written feedback in the widget, this needs to be investigated and an alternative solution put in place when we have the capacity.
Error-free transaction flow rate
Regarding the error-free transaction flow rate that we reported for the v2 app, we are still working on our Sentry error-tracking integration to clean up the data so that the number we report is accurate and relatable to the previously reported figures.
An intermediate transaction flow KPI is the ratio of transactions triggered vs successful that we track via our analytics events. For November we had:
- 33,217 transaction triggered events
- 31,352 successful transaction events
That gives us a 94.3% transaction submission success rate.