OpCo Admin/Ops Q2’25 update

Dear Balancer community,

As part of our commitment to accountability, transparency, and open communication, we’re pleased to share another update with the Balancer community. This report details our progress since Q1 and outlines our ongoing efforts to support the protocol.

  1. Liaising with the board on budgets, project proposals, and matters particularly as it relates to service providers including the BVI subsidiary

As part of this role, reporting to the Foundation Board and the Ecosystem Council is being done in a timely manner on all matters of importance, including financial status, funding projections, program operations, and employee matters.

  1. Manage Finances and Service Providers

Alongside @Lemma, we have concluded Q4 financial reports, and Lemma published the Balancer FY25 Q1 Transparency Report in May, with a granular view of the expenses (forecast/actual) for the period for both the Foundation and its subsidiary Balancer Opco.

Every on-chain transaction is pre-approved by the Balancer Foundation board (¾ multisig). All the off-chain payments are overseen by the board, @Lemma and @kpk for cross-referencing (see the latest State of the DAO reports here).

Foundation/OpCo has also led the initiative to run exit surveys with former contributors and satisfaction surveys with active contributors. This is an ongoing process for developing a strategy for retention and learning how to best approach the pain points causing churn and disruptive turnover.

Other developments:

  • Managed expenses for Ecosystem ONsite;

  • Managed expenses for Dappcon and EthCC (BD/MKT) participation;

  • Managed sponsorship for Ipê City (Brazil) and Dappcon (Germany)

  • Onboarding 1inch developer tools

  • Onboarding Optimism and Avalanche (KYC/KYB) for incentives/grants

  • Other BD event participation budgeting and planning (travels, merch, etc)

  • Draft and proposal for OpCo infra, product and marketing budgets

  • Onboarding service providers (FTE)

  • Onboarding MOIC (marketing service provider)

  • Resignation of Alberto (lead - frontend team)

3. Compliance and Risk Management

During Q2, we initiated the discussions that led to the RFC for the incorporation of a new BVI company to house Balancer protocol business and onchain operations, in several meetings with our in-house counselor, @kpk, Balanacer Maxis and BLabs.

Other developments and activities include:

4. Community Engagement

The high point for the community, was undoubtedly another edition of the Ecosystem ONsite, this time held in Brazil. These events require much work and planning, and this time it was all done in-house, without any help from external agencies. It was considered a great success, both from the perspective of the attendees and leaders, who had the opportunity to coordinate and share a common vision for Balancer and the road ahead.

In other news, through active participation in Polygon Governance, Balancer Foundation has received an impressive amount of POL tokens delegated, now being one of highest-ranked delegates by voting power. Through the delegate incentive program quarterly rewards, combined with [BIP-851], we intend to grow this stack even more.

Other developments under “Community Engagement”:

  • User support tickets (see below)

  • The Balancer Report (newsletter) was halted, and is currently being revamped under the new marketing team.

  • Anti-scam initiative

  • Discord safety monitoring (bots, automod commands, etc)

5. What’s next?

Please expect the financial analysis for Q2 dropping in due time, as well as the full year report. Check out data metrics below regarding our ticket system and user support (Discord).

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Hi everyone,

Following up on our previous quarterly report, I’m pleased to share the analysis of our Discord support tickets for Q2 2025. We’ve continued managing the ticket system on Discord and monitoring the server to ensure our community receives timely assistance.

Here’s a comprehensive analysis of the tickets from this quarter.

Overall Data:

  • Total tickets: 137 tickets

  • Date range of tickets: From April 1, 2025, to June 30, 2025

Tags and Most Common Questions:

  • Most frequent tag: “LPs” with 28 occurrences (20.44%).

Percentages and Numbers of All Tags in Descending Order:

  • “LPs”: 20.44% (28 tickets)

  • “User didn’t respond”: 13.14% (18 tickets)

  • “Dev question”: 10.22% (14 tickets)

  • “Partnership request”: 9.49% (13 tickets)

  • “Funds in portfolio”: 9.49% (13 tickets)

  • “UX/UI”: 9.49% (13 tickets)

  • “Swap”: 7.30% (10 tickets)

  • “Other”: 6.57% (9 tickets)

  • “v3”: 5.84% (8 tickets)

  • “v1”: 5.11% (7 tickets)

  • “Campaigns”: 1.46% (2 tickets)

Key Themes and Insights:

Liquidity Provider Concerns Dominate: With 69 mentions of liquidity/LP-related issues across tickets, this has become our most significant support area. Users are experiencing challenges with:

  • Adding liquidity to pools (especially complex multi-token pools like GHO/USDT/USDC)

  • Understanding APR calculations and yield discrepancies

  • Withdrawal procedures and gas estimation errors

Technical Errors and Integration Issues: 32 tickets mentioned errors, with many related to:

  • EstimateGasExecutionError when withdrawing liquidity

  • SDK integration challenges

  • Permit2 approval complications

Outputs and Recommendations:

  • The surge in LP-related queries suggests we should prioritize creating comprehensive guides for:

    • Multi-token pool interactions

    • Gas optimization strategies

    • APR calculation explanations

We also might benefit from initial response templates.

Feel free to reach out if you need any clarification on this data or have suggestions for improving our support processes.

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Hi Balancer,

Lemma has been tasked with assisting the Balancer Foundation and Opco with their financial reporting, creation of the transparency report and accounting. Lemma is a service provider based out of the Cayman Islands. https://www.lemma.solutions/

With the assistance of the Balancer team we created a transparency report. This report summarizes the events of the last quarter for the Foundation and Opco. We also performed a comparison between the agreed budget and the actual figures with explanations for large movements.

Please see the link here to the finished report:
Balancer FY25 Q2 Transparency Report

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