OpCo Admin/Ops Q3 update

Dear Balancer community,

As part of our commitment to accountability, transparency and open communication, we’re pleased to share another update with the Balancer community. This report details our progress since mid-Q3 and outlines our ongoing efforts to support the protocol.

1. Liaising with the board on budgets, project proposals, and matters particularly as it relates to service providers including the BVI subsidiary

As part of this role, reporting to the board is being done in a timely manner on all matters of importance including financial status, funding projections, program operations, employee matters. Also management has been providing adequate materials and analysis to assist the board in making decisions on all matters of importance. In addition, this liaison role has been extended to include the Ecosystem Council, so as to have buy-in from all service providers on different aspects of the organization.

2. Manage Finances and Service Providers

Alongside @Lemma and @karpatkey, we have been working to provide the most transparent reports for OpCo, so that the Balancer community can follow not only the on-chain operations of the DAO/OpCo, but also its off-chain expenses.

  • Every on-chain transaction is pre-approved by the Balancer Foundation board (¾ multisig)
  • All the off-chain payments are overseen by the board and @Lemma
  • With @karpatkey being onboarded and signed, we also share bank statements and bookkeeping with another SP for cross-referencing and sanity checks

Following the Year 2 transparency report published by Lemma, we now endeavor to work on quarterly reports of the bookkeeping, but the community will have monthly updates throughout the year with Karpartkey.

In addition,we followed another big funding round at the end of Q3 and the Balancer Foundation proposed an update to our SP Standard. With the buy-in from all active (renewing) DAO service providers, now focusing on the OKR approach and financial reports to the periodic updates, we are certain to enhance transparency and decentralization even further.

3. Compliance and Risk Management

MiCA compliance is an issue to track as the product and community develops; however, as of now, EU counselors affirmed that the risks are low and can be managed without material cost or change to regulatory status and the Ecosystem Council has been instructed to act accordingly. This issue, as well as other regulatory developments, are topics to follow and continue to assess for impact.

To further enhance decentralization and protocol adoption through access to its liquid token BAL, the Balancer OpCo on behalf of the DAO, has engaged with a market maker and has been constantly monitoring market depth in central exchanges. We are also monitoring veBAL participation, to ensure a plural environment of stakeholders.


Source: @Balancer veBAL Dune Dashboards, thanks @viniabussafi1

4. Community Engagement

4.1 Devcon 7 ONsite

OpCo has been working directly with DAO contributors to make sure we can have a huge Balancer presence at Devcon 7 (Bangkok) this year. By choosing to directly engage with the contributors, we have reduced the overhead of a travel agent and reduced costs for this ONsite significantly. Although this edition may be almost entirely focused on Devcon and v3 launch, there’s a lot of planning and organization happening in the backstage to make sure everything runs smoothly.

  • All attendees have secured flights, entry tickets and accommodations.

  • We have crunched the numbers a bit, to make sure we fit yet more relevant contributors to the party (15 now), while Balancer Labs also works on bringing more staff of their own (6).

The Balancer protocol will undoubtedly have a huge presence at Devcon this year, and it will cause an impression alongside its partners! Hopefully it will be an opportunity for all of our contributors to grow and engage with the broader Ethereum community, but also a big v3 celebration!

4.2 Ballers

4.2.1 Discord Activity

Our Discord has seen a lot of activity these past few weeks and it’s been on fire! We even updated the artwork with new zen aesthetics (thanks @danimim, @vee and @xeonus).

Looking back to these past 3 months, we are super happy to have onboarded new Ballers to support our community. Especially with the launch of the zen UI, and the recent Galxe quests, they have proven their worth and earned their stripes. User activation was higher than usual, and retention above 20% benchmark.

4.2.2 Hookathon

The Ballers have also been very helpful at the Balancer v3 Hookathon organized by the Grants committee by brainstorming, planning and supporting users with V3 Hookathon Resources on our Notion webpage. Kudos to all of us in the Balancer ecosystem: the hookathon is indeed one of the most exciting milestones for us anticipating v3.

4.2.3 Ecosystem Hub

Speaking of Notion, the Ecosystem Hub page (for internal use) was also revamped, facilitating communication and interaction between contributors from different SPs.

4.2.4 Balancer in the wild

During the past few weeks, we indexed several websites and main hubs (like Coingecko, CoinMarketCap, etc) to update all information related to Balancer, making sure our reach and message is well spoken across the crypto industry, while also reducing issues related to outdated informations and links.

4.2.5 The Balancer Report and Anti-Scam Initiative

The weekly newsletter The Balancer Report is being posted every Monday, and the Anti-Scam Initiative flagship efforts against scam activities within the Balancer ecosystem and monitors malicious websites and links in the wild.

5. What’s next?

Please expect the financial analysis for Q3 dropping in due time, and data metrics regarding our ticket system and user support (Discord).

1 Like

Q3 Support Ticket Analysis

Hi everyone,

Over the past few months, we’ve been keeping a close eye on the ticket system in Discord, making sure the community’s questions and issues are handled quickly and smoothly. Here’s a quick breakdown of what we saw in Q3.

  • Date Range: 2024-07-01 to 2024-09-30

  • Total Number of Tickets: 257

  • Number of Resolved Tickets: 253

  • Number of Pending Tickets: 4

  • Tags Distribution:
    1. Other: 103
    2. UX/UI: 37
    3. LPs: 34
    4. User didn’t respond: 28
    5. Partnership request: 24
    6. Dev question: 18
    7. Funds in portfolio: 10
    8. Testing: 3

  • Further analysis:
    1. Inquiries non-related to the protocol usage, including open tickets without any questions or interactions: 76
    2. Common keywords mentioned more than once in problem descriptions: pool, claim, withdraw, rewards, v1, token, liquidity, unstake, transaction, api, polygon.

Special Notes

  • Funds in Portfolio: There was a slight decrease in the number of tickets related to “Funds in portfolio.” This indicates that we’re receiving fewer reports of users suffering from scams, a positive trend, thanks to efforts like the shout-out to @dub20 and the Anti-Scam Initiative for improving awareness and scam prevention.
  • Version Changes and UX/UI: The transition to the new version and the deprecation of V2 were handled smoothly. Although there was a noticeable increase in UX/UI-related tickets, the team quickly came together and made the transition effective.
  • RPC Provider Issues: There were a few isolated cases of issues related to the RPC provider, but overall, these errors were minimal with a few tickets.
  • Galxe Quests: Over the past few weeks, we saw a rise in “other” tickets related to Galxe quests. This increase aligns with the growth in activity around Galxe campaigns and community members reporting findings from personal investigations on sybil activity. The findings were compiled and handed over to the Galxe team for final results to be determined.

Update on Ticket Categorization:
I will be breaking down the “Other” tag into more specific categories in Q4. I am currently conducting an analysis to identify the most relevant and recurring cases, ensuring that each ticket is appropriately categorized. This will help us better track the types of issues users are facing.

Hi Balancer,

Lemma has been tasked with assisting the Balancer Foundation and Opco with their financial reporting, creation of the transparency report and accounting. Lemma is a service provider based out of the Cayman Islands. https://www.lemma.solutions/

With the assistance of the Balancer team we created a transparency report. This report summarizes the events of the last quarter for the Foundation and Opco. We also performed a comparison between the agreed budget and the actual figures with explanations for large movements.

Please see the link here to the finished report:
Balancer FY24 Q3 Transparency Report